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POLICIES

Cancellations & Appointments:

As a courtesy to our guests and stylists, appointments must be canceled within 48 hours to avoid a cancellation fee of 30% of the scheduled service.

 

Your appointment time is reserved for you - should you need to make any changes to your scheduled service, please notify us within 48 hours to avoid a fee. (For example, if you’re scheduled for a highlight but only need a haircut, please let us know so we can adjust your time accordingly.)

 

While we will always do our best to accommodate our clients, if you are 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. There will be a missed appointment fee of 50% of the scheduled service.

 

No-shows or appointments canceled at or after the start time of your service will be charged a cancellation fee off 50% the service scheduled. 

Adjustments:

Our top priority is making sure our client’s leave the salon feeling confident and beautiful.

 

To ensure each one of our guests satisfaction, we make sure all of our stylists are up to date on all of the latest techniques and trends through continuous advanced education.

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***All of our services are non-refundable, however if you should you need any adjustments to your hair, we proudly offer complimentary adjustment appointments within 10 days of your original service.***

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Educational Services:

An educator may be present during your service (For Apprentices, New Talent, & Aspiring Stylists).

 

Should you need any adjustments to your hair, we offer complimentary adjustment appointments within 10 days of your first service, with your original stylist.

 

We’ll make sure an educator will be present to help support with any adjustments that need to be made - that way, our team can continue to learn and grow and you get the hair of your dreams!

 THE LEGACY SALON CODE OF CONDUCT

We are dedicated to creating a safe space for all our clients, stylists, and staff. To ensure a harmonious and enjoyable experience for everyone, we kindly request your cooperation in adhering to the following code of conduct:

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  • Kindness and Respect: Our staff are here to provide you with excellent service and assist you with your haircare needs. Please treat them with the same kindness and respect that you would expect. Abusive behavior, such as swearing, insults, and uninvited advances are not acceptable and disrupt the safe space we aim to create.

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  • Punctuality: We understand that life can be unpredictable but we request your commitment to arriving on time for your appointments. Being punctual not only respects your time but also helps us manage our schedule effectively, ensuring that we can provide a relaxing experience that meets the needs of all our clients and allows our stylists to do their best work.

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  • Effective Communication: If you are not satisfied with your hair service or salon experience, we kindly ask that you communicate your concerns in a respectful and constructive manner. Yelling, insulting, or belittling our stylists will not solve the issue and will only create an uncomfortable experience for everyone involved.

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